📦 Orders & Shipping
All orders are processed within 24–48 hours, and most are prepared within 24 hours.
Delivery times depend on your location and the shipping method selected.
Europe
- Standard shipping: 1–3 business days
- Express shipping: 1–2 business days
Outside Europe
- Standard shipping: 3–4 business days
- Express shipping: 2–3 business days
Delivery times start after your order has been processed.
We operate multiple warehouses to ensure the fastest delivery possible.
- Europe: Our main warehouse is located in the Netherlands
- Outside Europe: We also use additional international warehouses to reduce delivery times
We are continuously improving our logistics to deliver as fast as possible across Europe and worldwide.
Yes 🎉
Standard shipping is free on orders over $30 / €30 (or equivalent in your local currency).
The free shipping threshold is always displayed:
- in the announcement bar at the top of the website
- and directly in your cart at checkout
Yes.
All orders come with full tracking 📍
Once your order is shipped, you’ll receive a tracking link by email to follow your package in real time.
💎 Products & Quality
All our jewelry is made of high-quality stainless steel.
Yes 💧
Our stainless steel jewelry is water-resistant and designed for everyday wear.
No.
Stainless steel is durable, hypoallergenic, and keeps its shine over time.
Absolutely.
Our pieces are designed to be worn daily, without worrying about rust or discoloration.
🔄 Returns & Refunds
We offer a 30-day return policy.
You can request a return within 30 days of receiving your order.
Simply contact our customer support by email, and we’ll guide you through the return process.
Once your return is received and inspected, your refund will be processed within a few business days and credited back to your original payment method.
💳 Payment & Security
We accept a wide range of secure and trusted payment methods, including:
- Credit card
- Debit card
- Apple Pay
- PayPal
- Klarna
- Revolut Pay
We also support local payment methods depending on your country:
- IDEAL (Netherlands)
- Bancontact (Belgium)
- BLIK (Poland)
- And other local payment options available at checkout
All available payment methods are displayed automatically at checkout based on your location.
Yes 🔒
All payments are 100% secure and protected with industry-standard encryption to keep your information safe.
📩 Customer Support
You can contact us anytime via email or the contact form on our website.
Our customer support team replies within 24–48 hours.
If your order hasn’t been shipped yet, contact us as soon as possible, and we’ll do our best to update your address.
❓ Other Questions
Orders can only be modified or canceled before they are shipped.
Once shipped, the order can no longer be changed.
If your delivery takes longer than expected, don’t worry.
Contact us and we’ll investigate immediately.
Promotions and offers are regularly available and displayed directly on the website.
